Merchant Implementation Manager – Payment solution

Client Success · Pune, Maharashtra
Department Client Success
Employment Type Full-Time
Minimum Experience Experienced

We are currently seeking a full-time Merchant Implementation Manager – Payment solutions to manage new implementations or enhancements of our quickly growing portfolio of merchants. This position is based in Pune and the ideal candidate is both merchant-focused and tech-savvy. Experience in a technology-driven company is a definite plus.


Job Duties and Responsibilities

  1. Ensure successful implementation of the new merchant with the goal to increase the number of CellPoint Digital ambassadors within the industry.
  2. Work closely with the merchant and the various CPD teams to guarantee a high-quality project delivery.
  3. Develop and execute an appropriate implementation plan for on-boarding, testing, and launch
  4. Configure the Product suite contracted by the merchant.
  5. Provide training to a select group of the merchant’s staff.
  6. Document key learning’s and collaborates with Solution and Technical engineers to streamline the integration and onboarding process
  7. Ensure transition the configured client to the internal Service Desk team and mentor its staff so they can provide full support to the client.
  8. Analyze and produce statistics and management reports for the leadership team

Education, skills, and experience

  1. Hands-on experience (1-5 years) and understanding of the eCommerce payment ecosystem and various roles/players (Payment Service Providers, payment schemes, etc.).
  2. Excellent communication skills whereby fluent English (written and oral) is a must.
  3. Coordination of end-to-end technical implementation of e-commerce payment products
  4. Expertise in credit card and international alternative payment solutions
  5. Expertise in PCI compliance and latest card schemes mandates
  6. Ability to manage simultaneously multiple projects and client relationships
  7. Knowledge of Internet and payments API related technologies including JSON, XML, HTML, CSS, and JavaScript
  8. Strong SQL knowledge
  9. Former experience in programming tools, including .NET and Java

Thank You

Your application was submitted successfully.

  • Location
    Pune, Maharashtra
  • Department
    Client Success
  • Employment Type
  • Minimum Experience