Merchant Implementation Manager – Payment solution

Client Success · Pune, Maharashtra
Department Client Success
Employment Type Permanent
Minimum Experience Experienced

Join the CellPoint Digital Community

Named Top Fintech of 2022 by CIOReview


Overview


CellPoint Digital is on a mission to make payments a strategic advantage for businesses.

We are the global leader in payment orchestration, with innovative solutions that help clients like Virgin Atlantic take the right payment, at the right time, from customers in every local market – all in real-time to optimize their payment revenue.  We simplify the complexity of 28+ card schemes (think MasterCard, Visa, American Express), 168+ alternative payment methods (think ApplePay, PayPal, Alipay), and 220+ processors (think Worldpay, Elavon, Union Pay) with a platform that combines the best of them all with intelligent routing that drives dramatic success and revenue savings for our clients.


We are a rapidly growing company driven by a talented team with diverse experiences and unique insights. Our community stretches across the globe with offices in Copenhagen, Dallas, Dubai, London, Miami, Pune, and Singapore and remote-based colleagues everywhere in between.  


Our inclusive, collaborative culture sets us apart and makes CellPoint Digital a truly special place to join and apply your talent.  We believe in the power of community, in bringing out the best in one another, in working cross-functionally and across borders to create something extraordinary for our clients and our partners.  


We want teammates who will rally around our mission and around each other – with a steadfast commitment to consistently demonstrating heart and hustle, enthusiasm and excellence, ingenuity, and integrity.


We are looking for best-in-class talent to join our community and help us accomplish something extraordinary as we transform the payments industry. 


Merchant Implementation Manager


We are currently seeking a full-time Merchant Implementation Manager – Payment solutions, to manage new implementations or enhancements of our quickly growing portfolio of merchants. 


This position is based in Pune and the ideal candidate is both merchant-focused and tech-savvy. Experience in a technology-driven company is a definite plus.


How You Will Make an Impact:

  • Ensure successful implementation of the new merchant with the goal to increase the number of CellPoint Digital ambassadors within the industry
  • Work closely with the merchant and the various CPD teams to guarantee a high-quality project delivery
  • Develop and execute an appropriate implementation plan for on-boarding, testing, and launch
  • Configure the Product suite contracted by the merchant
  • Provide training to a select group of the merchant’s staff
  • Document key learning’s and collaborates with Solution and Technical engineers to streamline the integration and onboarding process
  • Ensure transition of the configured client to the internal Service Desk team and mentor its staff so they can provide full support to the client
  • Analyze and produce statistics and management reports for the leadership team


Skills you will have fine-tuned:

  • Hands-on experience (1-5 years) and understanding of the eCommerce payment ecosystem and various roles/players (Payment Service Providers, payment schemes, etc.)
  • Excellent communication skills whereby fluent English (written and oral) is a must
  • Coordination of end-to-end technical implementation of e-commerce payment products
  • Expertise in credit card and international alternative payment solutions
  • Expertise in PCI compliance and latest card schemes mandates
  • Ability to manage simultaneously multiple projects and client relationships
  • Knowledge of Internet and payments API related technologies including JSON, XML, HTML, CSS, and JavaScript
  • Strong SQL knowledge
  • Former experience in programming tools, including .NET and Java
  • You are eager to bring your unique talents and authenticity to the CellPoint Digital community
  • You're constantly curious and a lifetime learner
  • You have excellent communication and relationship-building skills
  • You enjoy leading and/or supporting cross-functional initiatives and projects in a team where you are empowered and accountable
  • You thrive in a fast-paced environment and the challenge of managing multiple projects simultaneously while prioritizing high-return work
  • You approach challenges with a solution-oriented mindset
  • You are able to thrive in a ‘remote first’ arrangement with a distributed organization in multiple time zones

What’s in it for you:

  • We offer you the opportunity to be an innovator, challenge the status quo, and redefine the payments category
  • Competitive salary in a fast-growing start-up
  • Medical insurance with coverage for dependents (parents, spouse, children)
  • Rewards & Recognition system
  • Flexible hybrid work model; we're a fully distributed company, and we provide the tools, culture, and support to make your work setup work for you.

More About CellPoint Digital:

  • Our roots are in innovating payment for the airline industry, but we are quickly transforming other verticals including gaming, e-commerce, and marketplaces. 
  • Our customers include some of the leading brands you know, including Virgin Atlantic, Southwest Airlines, Avianca, but also cutting-edge and emerging brands like MTCGame, a global e-commerce platform for video gamers – and Hoppa, a ground transportation service in the UK.
  • We are recognized as a true innovator and were selected to be part of Plug and Play Tech Centre’s Innovation Incubator and identified as the Top Fintech company for 2022 by CIOReview Magazine.
  • Proud Member of the Merchant Risk Council, the leading global trade association for eCommerce fraud and payments professionals, as well as leading organizations within the airline industry including the International Air Transport Association (IATA), the Centre for Aviation (CAPA), and the Latin American and Caribbean Air Transport Association (ALTA)
  • We believe in doing the right thing for our planet and have received CarbonNeutral® certification from the Carbon Neutral Company, the global standard in helping companies achieve carbon neutrality by calculating a carbon footprint and reducing it to zero through a combination of in-house efficiency measures and external emission reduction project support.


The company has raised $56 million in venture funding. Investors include Toscafund and Penta Capital.


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  • Location
    Pune, Maharashtra
  • Department
    Client Success
  • Employment Type
    Permanent
  • Minimum Experience
    Experienced